Terms and Conditions

Konectus ("Konectus", "we", "the Platform") is a B2B SaaS multichannel CRM platform that enables businesses to manage customer communications across multiple channels from a single interface. These Terms and Conditions ("Terms") govern the contractual relationship between Konectus and the Client. By registering for or using the Platform, the Client expressly accepts these Terms in their entirety.

If the Client does not agree with any of these Terms, it must stop using the Platform immediately.

"Konectus" / "the Platform"

The software, infrastructure, APIs and services provided by Konectus under these Terms.

"Client"

The individual or legal entity that enters into this agreement with Konectus.

"Authorized User"

Any employee, contractor or agent of the Client authorized to access the Platform.

"Services"

All features, tools and integrations provided through the Platform.

"Client Content"

All data, messages, contacts and information uploaded or transmitted by the Client or its end contacts.

"Third-Party APIs"

The APIs of Meta Platforms (Messenger, Instagram), Telegram and any other third-party service integrated with the Platform.

"End Contact"

The end user who communicates with the Client through the Platform's messaging channels.

"Term"

The period during which these Terms and the contracted plan are in force.

"Connector"

The technical integration that links the Client's account to a third-party messaging channel (e.g., Messenger, Instagram Direct or Telegram). Each Connector requires individual authentication and authorization with the channel provider. During a service suspension, Connectors are disconnected and must be reconfigured upon service reactivation.

"Plan"

The subscription tier contracted by the Client, which determines the available features, usage limits and applicable price, as described on the official Konectus website at the time of contracting.

These Terms govern the contractual relationship between the following parties:

Konectus provides a multichannel CRM platform enabling businesses to manage customer communications via multiple channels from a single interface.

The Platform currently integrates the following channels (subject to availability from their respective providers):

• Facebook Messenger API (Meta Platforms, Inc.)
• Instagram Direct API (Meta Platforms, Inc.)
• Telegram API (Telegram Messenger Inc.)

The availability, features and policies of each channel are determined by their respective providers. Konectus does not guarantee uninterrupted availability of third-party APIs and is not liable for modifications, restrictions or suspensions imposed by those providers.

Subject to payment of applicable fees and compliance with these Terms, Konectus grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the Term. This license covers the Client's business purposes, including managing communications on behalf of the Client's own customers when the Client acts as an agency or service provider, provided that the Client remains the contracting party and sole responsible party for compliance with these Terms.

The license does NOT include:

• Sublicensing, reselling or distributing access to the Platform to third parties.
• Using the Platform to build a competing product or service.
• Modifying, adapting, translating or creating derivative works.
• Reverse engineering, decompiling or disassembling the Platform.
• Removing proprietary notices or labels from the Platform.

The Client agrees to use the Platform only for lawful purposes and in accordance with these Terms. The following are strictly prohibited:

• Sending spam, unsolicited bulk messages or communications without recipient consent.
• Transmitting content that is illegal, defamatory, fraudulent, threatening, obscene or that violates third-party rights.
• Impersonating any person or entity or misrepresenting affiliation.
• Using the Platform to facilitate phishing, malware distribution or any cyberattack.
• Circumventing or attempting to circumvent the Platform's technical limits or security measures.
• Using automated bots or scrapers not expressly authorized by Konectus.
• Violating the acceptable use policies of any integrated third-party channel (Meta, Telegram).

Additionally, use of the Platform is prohibited in the following industries or for the following purposes, regardless of legality in the Client's jurisdiction:

• Adult, pornographic or sexually explicit content.
• Gambling, sports betting or unregulated online casinos.
• Predatory lending, usury, payday loans or unauthorized financial services.
• Sale or purchase of weapons, ammunition, explosives or hazardous materials.
• Drugs, controlled substances or related paraphernalia.
• Tobacco, e-cigarettes or vaping products targeted at minors.
• Pyramid schemes, financial fraud or deceptive marketing practices.
• Content inciting hatred, discrimination or violence based on race, gender, religion, sexual orientation or other protected characteristics.
• Counterfeit products or activities infringing third-party intellectual property rights.
• Any activity illegal under Mexican law or the law of the country where the Client operates.

Certain Platform features depend on APIs and services of third-party providers including Meta Platforms, Inc. (Messenger API, Instagram API) and Telegram Messenger Inc. Use of these features is additionally subject to those providers' own terms.

Konectus does not guarantee the availability, continuity or features of any third-party API. Service disruptions caused by third-party providers do not entitle the Client to refunds or compensation.

The Platform, including its software, design, algorithms, databases, trademarks, trade names and all related intellectual property, is and remains the exclusive property of Konectus or its licensors. These Terms do not transfer any ownership rights to the Client.

Each party may have access to confidential information of the other party during the term of this agreement.

The collection, use and protection of personal data is governed by Konectus's Privacy Policy, which is incorporated into these Terms by reference and forms an integral part of this agreement.

Konectus implements reasonable technical and organizational security measures to protect the Platform and Client data against unauthorized access, loss or disclosure.

These measures include: encrypted transmission (HTTPS/TLS), role-based access controls, security monitoring, regular backups and internal security training.

The Client is responsible for: (i) securing its own systems and devices used to access the Platform; (ii) maintaining strong, unique passwords; (iii) promptly reporting any suspected security incident to [email protected].

In the event of a security incident affecting Client data, Konectus will notify the Client without undue delay and cooperate in the investigation and remediation.

Konectus may update these Terms or the Platform at any time.

For material changes to these Terms, Konectus will provide at least 30 (thirty) calendar days prior notice via email to the address registered in the Client's account or via prominent notice within the Platform.

Material changes include, among others: modifications to current plan pricing, changes to the scope of included Services, removal of core features, changes to the Privacy Policy that affect Client rights, and changes to applicable law or agreed jurisdiction.

Continued use of the Platform after the notice period constitutes acceptance of the updated Terms.

If the Client does not accept material changes, the Client may terminate the agreement before the effective date of the changes without penalty, subject to pro-rated refund of prepaid fees for the unused period.

These Terms are governed by the laws of the United Mexican States (México), without regard to conflict of law principles.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between the parties and supersede all prior agreements, communications and understandings, whether written or oral.

Assignment

The Client may not assign or transfer any rights or obligations under these Terms without Konectus's prior written consent. Konectus may assign these Terms in the context of a merger, acquisition or asset sale; however, if the acquiring entity is a direct competitor of the Client's core business, the Client may terminate the agreement without penalty by notifying Konectus in writing within 30 (thirty) calendar days of being informed of such transaction, and shall be entitled to a pro-rated refund of prepaid unused fees.

Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond their reasonable control, including natural disasters, government actions, internet outages or third-party service failures.

Waiver

Failure by either party to enforce any provision does not constitute a waiver of that party's right to enforce it in the future.

Language

In the event of conflict between the Spanish version and any translation, the Spanish version shall prevail.

For legal notices, questions or formal communications regarding these Terms:

Legal notices sent to [email protected] with the corresponding subject line are deemed validly received on the date of email delivery confirmation by the email system.

This document constitutes the comprehensive Terms and Conditions of Konectus in accordance with applicable law.