Enterprises: multichannel with compliance-grade control
At scale the challenge isn't answering: it's knowing who answered what, with which permission and under which rule. Konectus runs conversations with dozens of agents, isolated departments, granular roles and audit trails for every automation and stage change.
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The problem
- Each team runs its own channel: no unified customer view.
- Permissions are all-or-nothing — you can't limit what each role sees.
- No traceability of who moved which conversation and why.
How Konectus solves it
Departments per business unit with their own inboxes, tags and pipelines.
Granular roles and permissions: agents, supervisors, admins and viewers.
Audit trail of assignments, stage changes and automation runs.
With Connect, integrate with your internal systems via versioned API and signed webhooks.
Related cases
¿Tu caso no está aquí? Konectus se adapta a tu operación.
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